Return Policy​

 

At Cosmic Dimensions, every piece is crafted with care, precision, and a whole lot of heart. Because our items are custom-made and often personalized, we handle returns a little differently than big-box stores — but always with fairness and integrity.

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Custom & Engraved Items

Due to the personalized nature of custom and engraved products, all sales are final. We do not accept returns or offer refunds on custom work unless the item arrives damaged or there is an error on our end.

That said, we stand behind the quality of our work 100%. If there’s an issue with your order, please reach out — we’ll always do our best to make it right.

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Defective or Incorrect Items

If your item arrives defective or isn’t what you ordered, please contact us within 7 days of delivery with photos of the issue. We’ll gladly repair, replace, or refund your item as needed.

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How to Reach Us

Email us at support@cosmic-dimensions.com with your order number, a description of the issue, and any supporting photos. We're here to help and want to ensure you’re completely happy with your experience.

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PLEASE NOTE: Cosmic Dimensions is not responsible for lost, damaged, or stolen packages.